Cyber Risk Insurance Claim: Kitchen Calamity

A ransomware attack brought this kitchen manufacturer’s business operations to a halt, costing over $100,000 in lost revenue.

What Happened: A medium-sized manufacturer of bespoke kitchen units suffered a ransomware attack when hackers exploited an exposed Remote Desktop Protocol (RDP) port secured only with a weak password. Once inside, they deployed encryption software across the company’s servers and demanded a ransom. The attack disrupted core admin and sales functions, halting quoting, design work, and customer communication for four working days.

Our Course of Action: The Insurer activated a rapid response through our cyber incident team. We engaged negotiation specialists who contacted the attackers, paid the ransom, and decrypted the servers within three days. Our policyholders’ systems were back online swiftly, minimising further operational and financial loss. The resulting cyber risk insurance claim covered both the ransom and business interruption costs, demonstrating the critical value of comprehensive cyber coverage.

Don’t let a cyber attack bring your business to a standstill.
Get a quote for Cyber Risk Insurance today and safeguard your operations with confidence, knowing we’ll be there when your cyber insurance claim matters most.