Machinery Breakdown in Food Manufacturing

What happened: A sausage roll conveyor machine suffered a critical electrical failure when the Variable Speed Drive and control board sparked, smoked, and stopped operating. The failure disrupted key production processes, including flour, water, gelatine operations, and automated conveyor tracking.

The incident placed immediate pressure on production continuity.

How we helped: We coordinated the claim from assessment through to settlement, engaging engineering specialists to investigate potential causes such as electrical surge and water ingress. Our focus was on establishing the cause of damage and identifying a repair solution that restored functionality without requiring full machine replacement.

Outcome: The claim was settled for $14,377.45, enabling the machine to be repaired and returned to full operational use, minimising downtime and disruption for the client.