Leisure Travel Insurance: Family Cruise Cancelled Due to Life Support Emergency
What happened: A family already coping with a cancer diagnosis had planned a cruise as precious quality time together. Tragically, just before departure, their 17-year-old son was involved in a devastating car accident and placed on life support. The cruise line refused to refund their booking despite these extraordinary circumstances.
Our course of action: The insurer processed and approved the claim the same morning it was received. Recognising the family’s emotional and financial strain, the claims team followed up with a compassionate phone call and provided an additional $200 grocery gift card to help with essentials. The grateful client wrote, “You have no idea how much this helps us right in this moment… From the depths of my heart, thank you for your compassion.”
Don’t let the unexpected ruin your family holiday plans. Get a quote for Leisure Travel Insurance today and travel with peace of mind knowing we’ll be there when it matters most.
What is typically covered under Leisure Travel Insurance?
Leisure Travel Insurance typically covers trip cancellations and interruptions, medical emergencies and evacuation, lost or delayed baggage, travel delays, personal liability, and various other unexpected events that might impact your holiday. Coverage can extend to pre-paid non-refundable expenses such as flights, accommodation, tours, and cruise bookings when cancellation is due to covered reasons.
Does travel insurance cover pre-existing medical conditions?
Many standard leisure travel policies exclude pre-existing medical conditions unless they’re specifically declared and accepted by the insurer. Some minor or well-controlled conditions may be automatically covered without additional premium. It’s essential to disclose all pre-existing conditions when applying for travel insurance to ensure you have appropriate coverage for your specific health situation.